Different companies, the same turning point.
On paper our clients don't have much in common. In practice they share a turning point — the way the team was originally set up no longer matches how it actually works.
What we usually end up doing.
The work takes different shapes across industries. A few of the patterns we see most often:
Consulting & services
Sorting out who owns the client relationship when three people are touching the same account.
Tech teams
Writing role descriptions for jobs that didn't exist last year, and salary bands the team will actually accept.
Holding companies
Keeping a quiet back office that owners can leave alone for months at a time.
Cross-border groups
One handbook the whole group uses, with local annexes where the law requires it.
Project-led organizations
Onboarding that works when half the team rotates every six months.
First-time scalers
Replacing the founder's head as the single source of truth for how things work.